Multi-Vendor Maintenance means a maintenance contract for IT hardware from different manufacturers through a service partner. In addition to cost savings, also through economies of scale, additional added value can be achieved, such as a Single Point of Contact (SPoC). The client then only has one point of contact for commercial and technical matters to organise the maintenance for, for example, an entire data centre with systems from various manufacturers. This eliminates the disadvantage of the so-called finger-pointing that IT operators are often exposed to when a fault cannot be clearly attributed to a system from one manufacturer. The SPoC ensures cross-system fault isolation and orchestrates all necessary support services, whether their own, those of other providers or those of the manufacturers.

If larger quantities of IT components need to be installed, this is usually organised as part of a rollout. The rollout service provider provides a project manager who deals with the conditions at the customer's site and coordinates the processes with the customer. For particularly large rollouts, entire scripts are even written to be prepared for as many eventualities as possible and to have instructions for action for each individual participant. Rollouts include some or all of the following services: product procurement, interim storage, staging, logistics, on-site installation, removal of old devices, training, packaging disposal, dead-on-arrival handling, refurbishing or disposal of old equipment.